Frequently Asked Questions

Everything you need to know about shopping with Travelpro Canada.

What is the standard shipping timeframe within Canada?

Orders are typically processed within 1-2 business days. Standard shipping via ground service generally takes 3 to 7 business days depending on your province.

What is your return policy for luggage and accessories?

We offer a 30-day return policy on all unused items. Products must be returned in their original packaging with all tags attached to qualify for a full refund.

Do your products come with a warranty?

Yes, Travelpro products are backed by a limited lifetime warranty that covers manufacturer defects in materials and workmanship. Specific terms vary by product collection.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

Are there any additional customs or duties for Canadian customers?

No, because we ship directly from within Canada, there are no hidden customs fees or import duties applied to your order at delivery.